Refunds & Returns Policy
Effective January 1, 2026
The Gamma Phi Theta Fraternity, Inc. is a 501(c)(3) nonprofit organization sustained by the dues and financial commitment of our Brothers. This policy explains how payments made through the Member Portal — including membership dues and merchandise purchases — are handled. Please read it carefully before submitting any payment.
1Membership Dues
Non-Refundable
All membership dues — including Annual Membership Dues and Intake Dues — are non-refundable once payment has been processed. Dues sustain the ongoing operations, programming, and mission of the Fraternity at both the chapter and national level, and are treated as a contribution toward the organization the moment they are received.
This applies regardless of circumstance, including but not limited to: voluntary resignation, non-participation in chapter activities, relocation, suspension, change in membership or chapter status, or failure to complete an intake or onboarding process after dues have been paid.
No proration, partial refund, or credit will be issued for dues once a payment has cleared. Members are encouraged to confirm their intent to join or renew before submitting payment.
2Apparel & Merchandise
Vendor Responsibility
Branded apparel, regalia, and other merchandise available through the Member Portal shop are fulfilled by an independent, third-party vendor. The Fraternity facilitates access to these items as a convenience to Brothers but is not the manufacturer, fulfillment provider, or merchant of record for apparel purchases.
Any issue with an apparel or merchandise order — including incorrect sizing, product defects, damage in shipping, quality concerns, order delays, or requests for an exchange or refund — must be directed to the vendor that fulfilled the order, using the contact information and return instructions provided in your order confirmation or shipping email.
The Fraternity is unable to process refunds, exchanges, or replacements for apparel purchases directly and cannot override a vendor’s return policy on a member’s behalf.
3Billing Errors & Duplicate Charges
This policy is not intended to prevent correction of a genuine processing error. If you believe you were charged in error — for example, a duplicate transaction, an incorrect dues amount charged by the system, or a charge you did not authorize — please contact us immediately using the information below so we can investigate.
A billing error is different from a refund request. Reporting a suspected error does not guarantee a correction; it will be reviewed and confirmed before any adjustment is made.
4Questions Before You Pay
If you are unsure which dues product applies to you, when payment is due, or what your membership status requires, please reach out before submitting payment. Our team is glad to walk you through it so there are no surprises after checkout.
Contact Us
Dues & billing questions, suspected billing errors: info@gammaphitheta.org
Apparel & merchandise order issues: refer to the vendor contact info in your order confirmation email
© 2026 The Gamma Phi Theta Fraternity, Inc. — Member Portal. This policy may be updated from time to time; the version posted here at time of purchase governs that transaction.